Contact information

We are a subscription-based e-bike rental service, for delivery riders and commuters. The process is fairly straightforward:
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1. Choose a subscription plan that suits your needs.
2. Come in-store and pick your bike.
3. Get riding!

Bikes can be returned at any time, you're free to cancel and return with 7 days notice.

No. While our bikes were designed for delivery riders, they can still be ridden by anyone.

We want you out riding as soon as possible, so we’ve loaded it up with tons of extras to make that happen. Included in your subscription is:

 - 24/7 access to your Zoomo e-bike
 - Battery Charger
 - Phone Holder
 - Phone USB Port for charging on the go
 - Secure U-Lock
 - Full Maintenance & Customer Support
 - Safety Induction

To schedule a return, go to "Rider Hub" in the footer of the website. Note, returns require 7 day’s notice as per your rental agreement. You must return the bike to the location you picked it up from. You must continue to pay rent until the end of this 7 day period. If you have a more urgent return, please message our team at london@ridezoomo.com

Repairs and servicing are included in your subscription. You can book your service or repair in the 'Rider Hub' in the footer of the website, or click here. If it’s urgent, please send us a direct message through the chat or email us.

Please immediately report to the police and notify Zoomo representatives. A secure lock is included in your rental with Zoomo and we will also provide you with a guide on how to lock your bike securely. We also advise that you take out Theft cover options to reduce your liability.

Our Zero and Sport models are limited to a maximum pedal assisted speed of 15MPH.

The Zoomo Sport is equipped with the latest GPS tracking technology. To recover a stolen Sport, notify us and our bike chasers will be able to track it down.

With hassle-free maintenance and a plan designed to maximise efficiency, Zoomo bikes are positioned as the most competitive option on the market. Forget about worries and enjoy an agile, economical and sustainable riding experience.

Yes, Zoomo offers electric motorbike rental plans which include:
- Back Box
- 3rd Party
- Insurance
- Free repair
- Regular maintenance
- Anti-theft GPS & Recovery
- Learner Approved (CBT)

With multiple rental options available, this guide breaks down the key differences between providers like Zoomo, Zenion, Otto, and Today, so you can find the best fit for your delivery work.